Updated information Covid-19
Check all the updated information about flights and airline policies in response to the health alert on AENA website.
Certified as a safe airport according to the recommendations of the international aeronautical authorities and the guidelines of the World Health Organization.
Bilbao Airport has received the certification of the Airport Health Accreditation program of the Airports Council International (ACI), a program that assesses compliance with the sanitary measures recommended by ACI, the International Civil Aviation Organization (ICAO), EASA, the European Center for Disease Prevention and Control (ECDC) and the World Health Organization (WHO) guidelines, which are in turn aligned with the objectives of the Operational Recovery Plan developed at Aena in the month of April
AHA is the first global program designed specifically for the airport sector in the wake of the COVID-19 crisis. The accreditation has been granted after a careful evaluation of the health measures and procedures that Aena and the Spanish authorities have introduced in all areas and processes of the passenger.
Rules and procedures at Bilbao Airport
In accordance with the regulations established by the health authorities, Bilbao Airport has developed procedures and implemented services and supplies to ensure mandatory social distancing measures and cleaning and hygiene protocols for all the passengers.
All passengers from a country or zone of risk must present one of the following documents: certificate of complete vaccination schedule authorized by EMA or WHO, PCR or antigen test with a negative result 48 hours before travelling or document proving that they have passed COVID-19. Since May 24, the following countries are exempt from this measures: Australia, Israel, Japan, New Zealand, Rwanda, Singapore, South Korea, Thailand and China.
Entry by air from South Africa and Brazil is restricted. There is also a mandatory 10-day quarantine period for passengers from India.
The use of a facemask covering the nose and mouth is compulsory at airport facilities and on the plane.
Only passengers with a boarding pass, companions in justified cases (unaccompanied minors or people with disabilities or reduced mobility) may access to airport facilities.
Passengers coming from abroad must fill and show the Passenger Location Card (PLC) or Health Control Form and pass a temperature check.*
Keep a physical distance of at least 1.5 m from other people at all times.
Keep a safe distance while waiting for your baggage to appear and pick it up on an individual basis.
*The Health Control Form can be filled here.
Rules and procedures in Bilbao Bizkaia destination
112 is the emergency number for urgent cases.
900203050 is the telephone number of the Health Council for issues relating to the Covid-19 pandemic.
With the end of the State of Alarm, decreed on May 9, each Autonomous Community has approved its measures to control the pandemic. Check here the general situation update, and recommendations adopted by the Basque Government. Euskadi has an autonomous health service, Osakidetza, responsible for public health control
The use of a facemask in indoor spaces for public use regardless of the interpersonal distance. On the contrary, in outdoor spaces it will only be mandatory when the safety distance of 1.5 meters cannot be maintained.
Hand washing whenever objects or contact surfaces are touched.
Keeping a safe distance of at least 1,5 metres from other people.
Using electronic paying methods, such as debit or credit cards
Check here the new extraordinary incentive policies for airlines to stimulate traffic recovery